Store operator: Elevated Horizon LLC, doing business as Peppy Creators — 202 N Cedar Ave, Ste 1, Owatonna, MN 55060, United States.

This Policy explains order processing, shipping charges, delivery, cancellations, returns, exchanges, and refunds for Peppy Creators purchases.

Orders under $300: $11.70 flat shipping. Orders of $300 or more: free shipping.

1. Order Processing

Orders are generally processed within 1–3 business days after payment is approved. Business days are Monday through Friday, excluding U.S. federal holidays. Processing time is separate from carrier transit time.

During launches, holidays, severe weather, inventory checks, or unusually high order volume, processing may take longer. We may contact you if an item becomes unavailable or if additional information is needed to fulfill the order.

2. Shipping Charges

For eligible orders, shipping is charged as follows:

• Orders with a merchandise subtotal below $300: flat shipping fee of $11.70.
• Orders with a merchandise subtotal of $300 or more: free shipping.

The threshold is based on the merchandise subtotal after discounts and before taxes. Gift cards, taxes, and previously paid shipping charges do not count toward the threshold. If a different charge is clearly displayed at checkout because of destination, carrier, oversized-item, or system-specific requirements, the amount displayed before payment will control.

3. Delivery Estimates

Most orders are estimated to arrive within 7–20 business days after shipment, although the actual delivery period may be shorter or longer depending on product location, carrier capacity, destination, customs, and other circumstances. Any date shown at checkout or in tracking is an estimate, not a guarantee.

Some products are shipped directly by third-party suppliers or fulfillment partners. Items in the same order may be sent in separate packages and may arrive on different days. You will not be charged an additional shipping fee solely because we split an order.

4. Tracking

When tracking is available, we will send it to the email address provided at checkout. Tracking may take 2–5 business days to begin showing carrier movement after the label is created. Some economy or cross-border services provide limited tracking updates.

You are responsible for monitoring tracking and arranging prompt receipt of the package.

5. Shipping Addresses and Address Changes

Review the shipping address carefully before submitting an order. We are not responsible for delay, loss, or additional charges caused by an incorrect, incomplete, outdated, or undeliverable address supplied by the customer.

Contact us immediately if an address needs to be changed. We will try to help, but address changes and cancellations are not guaranteed after an order enters processing or fulfillment. Carriers may charge a redirection or correction fee, which may be passed on to the customer.

6. Delivery Locations and International Orders

Shipping availability is determined at checkout. Certain products, batteries, drones, wireless devices, or oversized items may not be eligible for delivery to every address, P.O. box, military address, territory, or country.

If international shipping is offered, the customer is responsible for import duties, customs charges, brokerage fees, taxes, permits, and local compliance unless checkout expressly states otherwise. Customs delays are outside our control. Refusal to pay import charges may result in return, abandonment, or destruction of the package, and any resulting costs may be deducted from a refund where legally permitted.

7. Delayed, Lost, or Stolen Packages

Carrier scans and delivery estimates can be delayed. If tracking has not updated for at least 7 business days, or if the package is materially overdue, contact us with your order number so we can review the shipment and, where appropriate, open a carrier or supplier inquiry.

If tracking shows "delivered" but you cannot locate the package, first check the delivery area, household members, neighbors, building staff, parcel lockers, and the carrier. Report the issue to us within 5 calendar days of the delivery scan. Resolution may require a carrier claim, written statement, police report, or other documentation. Refund or replacement is not automatic when the carrier confirms delivery to the address provided.

8. Damaged Packages and Incorrect Items

Inspect the order promptly after delivery. If an item arrives damaged, defective, missing parts, or materially different from what you ordered, contact us within 7 calendar days of delivery. Include the order number and clear photographs or video of the product, packaging, shipping label, and damage or defect.

Keep all packaging and do not discard, repair, install, activate, or return the item until we provide instructions. Depending on the circumstances, we may offer troubleshooting, replacement parts, a replacement product, a return, store credit, or a refund.

9. Order Cancellations

Cancellation requests should be submitted as soon as possible. We will try to cancel an order that has not entered fulfillment, but cancellation is not guaranteed. Once an order has been processed, assigned to a supplier, or shipped, it may need to be handled as a return after delivery.

If a cancellation is approved, any captured payment will be refunded to the original payment method. Financial institutions may take additional time to post the credit.

10. Return Window

Eligible products may be returned within 30 calendar days after the recorded delivery date. A return request must be submitted within the 30-day period, and the product must be shipped back within the timeframe stated in the return instructions.

Returns sent without prior authorization may be refused, delayed, or returned to the sender. Do not mail products to our company address unless the return instructions specifically direct you to do so, because products may need to be returned to a supplier or designated facility.

11. Return Eligibility

To qualify for a change-of-mind return, the product must be:

• Unused, uninstalled, unmodified, and in resalable condition.
• Returned with original packaging, manuals, cables, batteries, accessories, inserts, protective films, labels, and promotional items.
• Free from scratches, odors, dirt, pet hair, water exposure, impact damage, crashes, missing parts, or signs of extended testing or use.
• Returned with intact serial numbers, barcodes, security seals, and manufacturer labels.

Opening packaging only to reasonably inspect an item does not automatically make it non-returnable, but products that have been activated, registered, installed, paired, flown, mounted, recorded with, altered, or used beyond reasonable inspection may be subject to denial or a reduced refund where permitted by law.

12. How to Start a Return

Email contact@peppycreators.com with your order number, the item you want to return, and the reason for the return. For damaged, defective, or incorrect items, include the photographs or video described above.

If the return is approved, we will provide instructions and the correct return destination. The return authorization is valid only for the approved item and quantity. Include any required authorization number or packing information.

13. Return Shipping Costs

For change-of-mind returns, duplicate orders, compatibility mistakes, or items no longer wanted, the customer is responsible for return shipping and for ensuring the package is delivered to the authorized return location. Original shipping charges are non-refundable unless required by law.

If we confirm that an item was damaged on arrival, defective, or incorrectly shipped, we will provide an appropriate remedy and may provide a prepaid label or reimburse reasonable approved return shipping. Do not purchase expedited or unusually expensive return shipping without our written approval.

Use a trackable service and retain the receipt. We are not responsible for customer returns that are lost, damaged, sent to the wrong address, or shipped without required documentation.

14. Refunds

After an authorized return is delivered, allow up to 5 business days for inspection. If approved, the refund will be issued to the original payment method. Depending on your bank or card provider, it may take an additional 5–10 business days for the credit to appear.

We may deduct costs for missing components, damage, excessive use, non-resalable condition, or unauthorized shipping charges where permitted by law. If only part of an order is returned and the remaining order no longer qualifies for a promotion or free-shipping threshold, we may adjust the refund to reflect the promotion or shipping amount that would have applied to the retained items.

15. Exchanges

Direct exchanges are not guaranteed because inventory and supplier availability may change. The fastest option may be to return the eligible item and place a new order. If we authorize a replacement for a damaged or defective product, the replacement may be the same model, an equivalent model, replacement parts, or another mutually agreed remedy.

16. Non-Returnable Items

Unless required by law or the item arrived defective or incorrect, the following are generally not returnable:

• Gift cards, downloadable or digital products, software keys, subscriptions, and services.
• Clearance, final-sale, liquidation, or personalized items identified as non-returnable.
• Opened consumables, cleaning fluids, adhesive products, hygiene-sensitive items, and items with broken safety or tamper seals.
• Products damaged by misuse, improper charging, incompatible power sources, water, crashes, drops, modification, unauthorized repair, firmware alteration, or failure to follow instructions.
• Items missing serial numbers, packaging, manuals, accessories, or included promotional products.
• Products returned after the return window or sent without authorization.

17. Refused and Undeliverable Shipments

If a package is refused, unclaimed, or returned because of an address problem, access restriction, unpaid import charge, or failed delivery attempt, we may deduct the original shipping cost, return-to-sender cost, customs charges, and other non-recoverable expenses from any refund, where permitted by law. Reshipping may require payment of additional shipping charges.

18. Consumer Rights

This Policy is intended to provide store procedures and does not limit any non-waivable rights available under applicable consumer-protection law. Where local law provides a longer cancellation period, mandatory warranty, or different remedy, the applicable legal requirement controls.

19. Policy Changes

We may update this Policy from time to time. The version in effect when an order is placed will generally govern that order, except where a change is required by law or is more favorable to the customer.

Contact Us

Company: Elevated Horizon LLC
Email: contact@peppycreators.com
Phone: +1(480)818-9776
Mailing address: 202 N Cedar Ave, Ste 1, Owatonna, MN 55060, United States